In a trending industry like ours, we are a dependable, honest team that customers can trust. We support, encourage, and propel our people, to our clients benefit. We are always on the lookout for good tradespeople, office heroes and energy specialists. Feel free to send through your resume, or phone us via 1300 456 926 to discuss opportunities.
SERVICE COORDINATOR 15th June 2022
• Great opportunity with an attractive salary
• Supportive and friendly team environment
• Job security and career progression
• Full time
Kozco Energy Group is seeking a Service Coordinator to join our Adelaide team. The successful candidate will be responsible for scheduling & booking installations and service appointments, liaising with customers, scheduling and reporting for: Air-conditioning, Electrical and Solar / Battery Service & Installations.
• Understanding all services currently offered by Kozco Energy Group and our providers
• Liaising with Installation Teams
• Developing and maintaining customer relationships
• Creating regular clear and accurate reports on service levels and requirements
• Evaluating overall service level and implementing continuous improvement tactics
• Meeting with clients to evaluate needs and recommend appropriate services
• Performing regular follow–ups with clients to ensure ongoing satisfaction
• Effectively resolve client issues in person, over the phone and via email
• Using office computer software to enter data into databases and review and draft documents
• Using Customer Relationship Management (CRM) software to manage client relationships
• Responding to customer enquiries over the phone, in person and via email
• Provide the highest level of professionalism for an excellent customer service experience
• Must have proven knowledge in Airconditioning, Electrical, Solar / Battery Service & Installations
• Will possess sound time management and ability to multitask and prioritise jobs.
• Must be an energetic and motivated person that is able to proudly represent the Kozco brand.
If you believe you have the skills, experience, and attitude to successfully fulfil this role, please send your resume in the first instance to
Phone us on 1300 456 926 for further information or questions.